Shipping Policy

Shipping costs of parcels within Belgium are standard set at 5,90 euros and 9,60 euros to the Netherlands. We do not have a standard shipping cost for sendings outside Belgium and the Netherlands. If you have questions about this subject, you may contact our customer service writing to hello@apoenastore.com. 

Orders from 60 euros are shipped free of charge within Belgium. To The Netherlands, orders from 90 euros have free shipping.

You can also choose for “Click & Collect”, free of charge. Orders can be picked up in Duffel, and time must be agreed with our customer service.  

When the purchased items on the webshop exceed the weight limit of 5 kg, additional transport costs may be charged. If this is the case, Apoena Ecocare will always contact the customer to come to an agreement about the shipment. If the customer cannot agree with the proposal, the order can be canceled free of charge in mutual consultation.

Return & Refund Policy

The consumer of the Apoena Ecocare has the right to inform that he renounces the purchase, without a fine or and giving any reason within 14 days from the day following the delivery. In case of return, the refunds will occur within 14 days when the returned products meet all the standards. Due to the nature of the products, only the items that are in the original and undamaged packaging together with all accessories can be returned. 

Will not be taken back orders which are: 

used, soiled, damaged or incomplete. 

articles whose packaging (or part of it) has been opened

items that cannot be returned due to their nature

Customers who wish to make use of the right of renunciation must contact customer service within 14 days from the delivery at hello@apoena.store.com and return the goods at their expense within 20 days from the delivery of the goods to Apoena Ecocare, Guido Gezellelaan 31, 2570 Duffel, Belgium.

Goods with a sales price of 100 euro or more must be returned to us by courier (DHL, Fedex, etc.).